Privacy Policy – The Peacock at Rowsley
At The Peacock at Rowsley, we are committed to ensuring that your privacy is protected and that we appropriately protect all personal information provided to us. This Privacy Policy will help you understand what personal information we collect about you, why we collect it and what we do with it. It is imperative to us that you are fully informed and understand how The Peacock at Rowsley handles your personal information.
What is personal data?
“Personal data” is data that can be used to identify a person. Examples of personal data include name, address, contact details, identification numbers, financial information, IP address, transactional information. This information can be based on your activities on our website and applications, telephone numbers, email address, images and any other information of a personal nature.
Voluntary provision of personal data
We collect personal data that you voluntarily provide to us. What personal data we collect depends on the purposes for which the personal data is collected and what you have chosen to provide. You can choose not to provide us with your personal data. If you have provided consent, you also have the right to withdraw your consent by contacting us. However, if you do so, it may not be possible for us to fulfil the purposes for which we require the personal data, including processing your transactions or providing you with the products and services that you require.
Providing personal data belonging to others
If you provide the personal data of anyone other than yourself (e.g. your family members), you are responsible for informing those individuals of the specific purposes for which we are collecting their personal data and to ensure that the individual has provided valid consent for your provision of their personal data to us.
Accuracy and completeness or personal data
It is important that the personal data we hold about you is accurate and up to date. It is your responsibility to ensure that all personal data that you provide is accurate and complete and to inform us of relevant changes to your personal data.
Minors
If you are a minor under 18 years of age, please obtain consent from your parent or guardian before you submit any personal data to us. If you are a parent or guardian of a minor and you have reason to believe your child has provided us with their personal data without your prior consent, please contact us to request for erasure of their personal data or for the minor to be unsubscribed from our mailing lists.
Personal data provided by others
Depending on your relationship with us, we may also collect your personal data from third party sources, for example:
• from your referees, educational institutions or previous employers (if you have applied to us for a job);
• from your family members or friends who provide your personal data to us on your behalf; and/or
• from public agencies or other public sources.
General purposes
Generally, we collect, use, disclose and process your personal data for purposes connected or relevant to our business or to manage your relationship with us, such as:
• Administrative purposes, including finance, IT and HR purposes, quality assurance and staff training.
• Processing your transactions with us or to provide products and services to you.
• Security and safety purposes, in connection with the properties that we own or manage, or events organised by us or conducted at our properties.
• Compliance with laws and regulations, internal policies and procedures, including audit, accounting, risk management and record keeping.
• Carrying out research and statistical analysis, including development of new products and services or evaluation and improvement of our existing products and services.
• Facilitating business asset transactions.
• Assisting you with your requests, enquiries and feedback.
• Enforcing legal obligations owed to us, or responding to complaints, litigation or investigations concerning us.
• Such purposes that may be informed to you when your personal data is collected; and/or any other reasonable purposes related to the aforesaid.
Marketing purposes
If you have given your consent, we may use your personal data for the purposes of marketing our products and services and those of our strategic partners and business associates for marketing and communication purposes. E.g. informing you of our latest activities, special offers and promotions. In order for us to market products and services which are of special interest and relevance to you, we may analyse and rely on your overall interaction with us, such as but not limited to your participation in promotions or events and your interactions with us.
Contacting you
When we contact or send you information for the purposes described as above, we may do so by post, e-mail, SMS, telephone or such other means provided by you.
Unauthorised access
While stringent precautions will be taken to ensure that the personal data you provide is protected against unauthorised or unintended access, we cannot be held responsible for unauthorised or unintended access that is beyond our control.
Vulnerabilities
We do not guarantee that our systems or applications are invulnerable to security breaches, nor do we make any warranty, guarantee, or representation that your use of our systems or applications is safe and protected from viruses, worms, Trojan horses, and other vulnerabilities. We also do not guarantee the security of data that you choose to send us electronically. Sending such data is entirely at your own risk.
Period of retention
We keep your personal data only for so long as we need the personal data to fulfil the purposes we collected it for, and to satisfy our business and/or legal purposes, including audit, accounting or reporting requirements. How long we keep your personal data depends on the nature of the data. For example, we will keep personal data for at least the duration of the limitation period for bringing claims if the personal data may be required to commence or defend legal proceedings. Some information may be retained for longer, for example where we are required to do so by law. Typically, our data retention periods range from 3 to 15 years.
Anonymised data
In some circumstances we may anonymise your personal data so that it can no longer be associated with you, in which case we are entitled to retain and use such data without restriction.
Depending on the jurisdiction you are in or where we operate, you may enjoy certain rights at law in relation to our collection, use, disclosure and processing of your personal data. Such rights include:
• Access: You may ask us if we hold your personal data and, if we do, you can request access to your personal data. This enables you to receive a copy of and information on the personal data we hold about you.
• Correction: You may request that any incomplete or inaccurate personal data we hold about you is corrected.
• Erasure: You may ask us to delete or remove personal data that we hold about you in certain circumstances.
• Restriction: You may withdraw consent for our use of your personal data, or ask us to suspend the processing of certain of your personal data about you, for example if you want us to establish its accuracy.
• Portability: You may request the transfer of certain of your personal data to another party under certain conditions.
• Objection: Where we are processing your personal data based on a legitimate interest (or those of a third party) you may object to processing on this ground.
We may require that you submit certain forms or provide certain information to process your request. Where permitted by law, we may also charge you a fee to process your request.
Limitations
We may be permitted under applicable laws to refuse a request, for example, we may refuse (a), a request for erasure where the personal data is required for in connection with any claims, or (b), an objection request and continue processing your personal data based on compelling legitimate grounds for the processing.
Complaints
If you are of the opinion that we have not complied with this Policy or we have infringed applicable data protection laws, you have a right to lodge a complaint with any data protection regulator or authority having jurisdiction over us.
If you have any feedback or issues in relation to your personal data, or about this Policy, or wish to make a complaint to us, you may contact our Data Protection Officer, Victoria Cone at info@longbowvenues.com.