Terms & Conditions
BOOKINGS
We would advise in the first instance that all bookings are provisional until confirmed by Longbow Bars & Restaurants Ltd. We are unable to accept more than the maximum number of people shown in the letting particulars for each property. If after completing the booking you wish to change the size of your party, you should advise us prior to your arrival. Access to the properties is from 3.00pm on the day of arrival, with vacation by 11.00am on your day of departure; ensuring you have removed all belongings from the property. Keys for the property are available through the reception, unless otherwise notified.
PAYMENTS
A deposit of the first night’s stay is payable to secure the booking. The balance is due on departure.
VALUE ADDED TAX
VAT is included in the quoted price for your stay at the rate applicable at the time of printing. Our confirmation of booking is not a VAT invoice.
BEDROOM CANCELLATIONS
Cancellations must be received in writing. If you have paid a deposit, this will be refunded in the case of a cancellation. Reservations cancelled within 72 hours of 15:00 for the date of arrival will be charged the full deposit.
We highly recommend that you have your own travel/holiday insurance in place at the time of booking. In the case of a no-show, you will be charged the full amount of the stay unless you can provide a cancellation reference number. Group cancellations – please see contract.
ARRIVAL/OCCUPATION
We are delighted to welcome dogs at the hotel in selected bedrooms. Do give us a call if you would like to know what amenities these rooms include and please ensure you contact us directly on 01629 733518 to book.
Dogs are permitted in the bar area, garden and private dining room subject to availability. If you are a resident, an additional charge of £45 per dog, per night is applicable to your room account. For the comfort of all our guests, dogs must be always kept on lead and must not be left unattended at any point. Please note we reserve the right to charge for any damages.
For guests who are bringing their dog please read this policy that ensures all guests in the hotel along with our 4 legged friends have a wonderful stay.
The maximum number of dogs per room is 2 per night with a pre authorisation of £200 deposit. Dogs should never be left alone in the room under any circumstances. As owner you understand that your dog should not disrupt the quiet enjoyment of all guests due to excessive barking or behaviour.
Dogs are welcome in the bar area and gardens. Unfortunately, we are unable to accommodate your dog in our dining rooms, but we will do our best to arrange dining for you with your dog in another area of the hotel
Dogs must be on a leash or in a carrier anytime they are outside of the bedroom and are not allowed on any furniture in the hotel.
Guests are responsible for the proper cleaning and disposal of pet waste on the premises.
If a member of the team has to make a visit to the room (for room service or housekeeping) the dog(s) should be restrained.
As the owner you are fully responsible for your dog(s) on the property including any injuries suffered by the pet as well as any damages to the hotel. We reserve the right to charge guests a minimum of £200 for rectifying damage caused during your stay to any of the hotel’s property and/or lost sales due to bedrooms having to be taken offline for repairs or additional cleaning. Charges for lost room sales will be charged at the standard rate on our website for that night. Should we need to sterilise, deep clean, sanitise or replace items due to little accidents or sickness we again have the right to charge you and hold your deposit. We reserve the right to charge this to the credit or debit card used to secure your booking.
All purchases in the hotel must be signed for.
In accordance with the no-smoking legislation, The Peacock at Rowsley is a smoke free premise and smoking is not permitted. Smoking in a room will incur an additional cleaning charge to render the room smoke free again.
DESCRIPTION
Whilst Longbow Bars & Restaurants makes every effort to ensure the accuracy of the property descriptions, they are inevitably subjective and are for guidance only due to the unique identity of each room. Whilst Longbow Bars & Restaurants has taken all reasonable steps to ensure that the information contained in its brochures, websites, leaflets, advertisements and any other form of promotional material are accurate, Longbow Bars & Restaurants reserves the right to alter, substitute or withdraw any service, facility or amenity.
LIABILITY
The Peacock at Rowsley will not be liable for the death or injury of any persons attending any function or for any losses, claims, demands, actions, proceedings, damages, costs or expenses or other liabilities by the Client in the exercise of the rights granted by the booking except where such death injury or loss is due to the Hotel’s negligence.
CORKAGE
Unless previously agreed in writing, the Client or guests may bring no wines, spirits or food into the hotel for consumption on the premises. This includes any such items which are given away as prizes. Anyone found in breach of these terms & conditions will be confiscated of such items and may be asked to leave the premises. The Hotel reserves the right to charge corkage to guests for consumption of such items, the value of which will be determined by the duty manager on the day and their discretion in this regard shall be absolute.
LOSS OR DAMAGE
The Client is responsible to the Hotel for any loss or damage caused to the Hotel by any act or neglect of the Client, subcontractor, employee or guests of the Client and shall pay the amount required to make good this damage. The Hotel is not responsible for any loss or damage to Client or their guest’s property.
Should any loss or damage come to light after the Clients and their guests have departed, the Hotel reserves the right to charge the Client’s credit/debit card and/or to send an invoice for the amount required to make good or remedy any such damage.
If hotel room keys are lost, damaged or not returned at checkout, the Hotel reserves the right to charge the Client an additional £30 per key.
CLIENTS PROPERTY
The Hotel does not accept responsibility for any of the Client’s belongings left at the Hotel. Every effort shall be made to store and log any lost property for up to 30 days following the guests’ departure, but any items unaccounted for are the owner’s responsibility, any returned items may incur a charge.
CHANGES BY THE HOTEL
Due to circumstances beyond the control of the Hotel it may be necessary to change or cancel your booking. Where the change is considered major, as decided by the Hotel, you will have the option to accept the change or receive a full refund of any monies paid. The Hotel is not responsible for any other costs, expenses or damages incurred by the Client as a result of the changes.
LONGBOW BARS & RESTAURANTS
The Hotel will not be liable for failure to comply with any terms and conditions of this agreement to the extent such compliance is prevented, hindered or delayed by any cause beyond its control including but not limited to fire, storm, explosion, flood, act of God, action of any Government or Government Agency, shortage of goods, strike or lock-out, failure of supply of electricity, water or gas, gas leakage or water leakage.
HEALTH AND SAFETY
All Clients running functions are responsible, and must ensure full compliance with the Hotel’s Health and Safety policy, a copy of which is available on request. We reserve the right to refuse connection of water, gas/electricity to the Client’s equipment if we consider it unsafe or a hazard.
JURISDICTION
The validity, construction and performance of these terms and conditions shall be governed by English Law and any disputes shall be subject to the exclusive jurisdiction of the English Courts.
THIRD PARTIES
The parties agree that these terms and conditions are not enforceable by any third party under the contracts (Rights of Third Parties Act 1999).
VARIATION
No variation to these terms and conditions shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
ENTIRE AGREEMENT
These terms and conditions constitute the entire understanding and agreement between the parties and supersedes any previous agreements, promises, assurances, warranties, representations and undertakings between the Hotel and the Client whether written or oral, relating to the function.
CONTRACTING COMPANY
Please be advised that the contracting company details are; Longbow Bars & Restaurants Limited.